Contact us

A real person reads every message. Pick whichever way suits you — WhatsApp is the fastest, and it is where we answer most questions.

Questions before buying, help installing a theme, or anything about an order you have already placed.

Usually within an hour Chat on WhatsApp

Email

Refund requests, business enquiries, or anything you would rather put in writing with attachments.

Within 1 working day contact@facticied.com

Read first

Licensing, delivery times and refunds are all answered in detail on our policy pages.

Answers right away License and usage

Send us a message

Fill this in and it lands straight in our inbox. We reply to every message.

Loading the form…

We only use your details to reply. Nothing is shared or added to a mailing list. See our privacy policy.

Before you write

Including these saves a round of back and forth.

If it is about an order

The theme name you bought
Your payment reference or receipt
The WhatsApp number you used on the order form

If you have not bought yet

What you sell, and roughly how many products
Shopify or WordPress
Any store whose look you like

Waiting on a delivery? Themes are sent to WhatsApp within minutes of payment. If nothing has arrived after an hour, the number on the form is usually the reason. Message us and we will resend it.

Contact Us